Refund Policy
All Sales Are Final
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, refunds, or order cancellations once an order has been placed.
Custom & Personalized Orders
Please carefully review all personalization details before submitting your order.
If you notice a spelling error or incorrect customization after placing your order, contact us immediately. We will compare your request with the personalization information submitted during checkout. If production has not yet begun, we will do our best to accommodate corrections.
Once a custom item has entered production or has shipped, no changes can be made. GRL CODE is not responsible for errors resulting from incorrect information submitted by the customer during checkout.
Damaged or Incorrect Orders
If you receive an item that is incorrect or arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
Claims submitted after 48 hours of confirmed delivery may not be eligible for review.
Lost or Stolen Packages
Once your order has been accepted by USPS, GRL CODE is not responsible for lost, stolen, delayed, or misdelivered packages.
If Package Protection was purchased at checkout, please follow the claim instructions provided with your protection coverage. If Package Protection was not purchased, any shipping-related claims must be filed directly with USPS.
Order Cancellations
Order cancellations are not permitted.
Please review your order carefully before completing your purchase. Once an order has been submitted, it immediately enters our fulfillment queue and cannot be canceled, modified, or refunded.
Questions
If you have any questions regarding a product, processing times, sizing, or customization, please contact us before placing your order. By completing your purchase, you acknowledge that you have read and agree to all store policies.